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Robg69
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Roaming

I am in Crete and can text and make calls, but cannot get the internet

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GoodSamaritan
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Re: Roaming

Hi Robg69,

have you tried sending a text to 789922 with the word ALL. This will send you two setting texts back for you to install roaming settings.

Your phone should find a network automatically. If you still are having an issue i suggest you give VM a call. They can either forward the settings manually by email or talk  you through filling in the apn settings manually on the call.

I hope you get this sorted Its really frustrating when on holiday with no access to internet

 

Kind regards

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Forum Team
Forum Team
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Re: Roaming

Hi Robg69,

 

Thanks for posting and welcome to the community. 

 

Was data roaming activated on your account before you left the UK? If so, please try the above suggestion from GoodSamaritan, and also try a manual network search on the handset.

 

If not, can you log in to your online account, and activate this? Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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