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Joney1
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Roaming on the Isle of Man

Just returned from the Isle of Man.  Was there from Sunday 7th April to Thursday 11th April 2019.  No mobile access was available for the whole time tried to connect automatically and manually.  Fortunately my wife was on EE and her phone worked on both Manx Telecom and Sure.  Having read previous posts from last August 2018 I  would have assumed that this problem would have been well resolved.  This is my first post in the Community so apologies if the protocol is incorrect.  ps just checked my mobile bill and I have been charged 1p for internet access when I first arrived on the island!!!

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Forum Team
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Re: Roaming on the Isle of Man

 

Hi Joney1,

 

Welcome to our Community Forum and thank you for posting.

 

We have different agreements compared to other providers and cannot guarantee a roaming connection in all areas unfortunately. Did you enable roaming before you left to make sure that your roaming profile is on? Please see this link with regards to our Roaming. 

 

Warm Regards,

 

Lisa_CC

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Joney1
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Re: Roaming on the Isle of Man

Thanks for your response Lisa_CC.

Yes I can confirm that all settings were correct on my phone.  The phone did try to connect on a couple of occasions to Manx Telecom but this only lasted a second or two!!

ps how can I reclaim the 1p charge!!!!!!

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Forum Team (Retired) Tom_S
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Re: Roaming on the Isle of Man

Hi Joney1,

 

As you've advise the settings on your mobile are correct, did you also get in touch with our customer service team to ensure roaming was enabled on your account before going away?

Roaming settings are set to off as default with our accounts to ensure customers don't unintentionally encounter any unexpected charges. As well as speaking to our customer service team this can also be enabled through your online account. My Virgin Mobile

 

Thanks,

Tom_S

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teabag
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Re: Roaming on the Isle of Man

The Isle Of Man and the Channel Islands have had problems with roaming with the new purple SIM's.

If lucky, you can get roaming working by playing with the SIM Toolkit app:-

For Android:

Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen



For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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liverpoolbadmin
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Re: Roaming on the Isle of Man

I am on the island and neither my phone or my wife's phone can connect. We also did not get welcome message. 

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Superuser
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Re: Roaming on the Isle of Man


@liverpoolbadmin wrote:

I am on the island and neither my phone or my wife's phone can connect. We also did not get welcome message. 


Try doing what is suggested in the post prior to yours

Be aware Virgin do not include the IOM in EU Roaming as it is not in the EU. Many other networks do.  

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