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madamsdavies
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Roaming not working

I have a Huawei p20 and since arriving in Paris I have not been able to make calls, send texts or use mobile data.

Roaming is activated both online and on the handset

International call barring is switched off 

Network provider is automatic

I cannot text for the correct settings.

I have been on chat to a virgin assistant who told me to call 789-which I explained several tmes was not possible.

Thanks

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Re: Roaming not working

Hello madamsdavies

 

Sorry to hear that, Did you set up roaming before you left?

 

Thanks Joe_F

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madamsdavies
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Re: Roaming not working

I didn't think it was necessary since I was travelling in Europe. I activated roaming on my handset and it was already activated on my account online.

Thanks

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