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charlie1975uk
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Roaming not working

Just arrived in Greece with three mobile phones all on the same simm deal. Two are working one isn’t Help!

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Forum Team (Retired) Terri_P
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Re: Roaming not working

Hi charlie1975uk,

 

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with roaming.

In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.


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Forum Team (Retired) Terri_P
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Re: Roaming not working

Hi charlie1975uk,

 

Thanks for getting back to me via PM with your details.

I have reset roaming on your number. It will take up to 24 hour to update on the foreign network.

Please restart the handset and make sure that auto-connect to a network is switched off as this may try to connect you to the strongest signal, which may not be the correct local host network

Please manually search each network to see if you can get a full service connection for calls, texts and data roaming.

Please let me know how this goes.

 

 

Kind Regards,

Terri

Virgin Media Forum Team


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charlie1975uk
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Re: Roaming not working

Many Thanks all working this morning!

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