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Charliesibs
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Message 1 of 12
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Roaming in spain

Hi, I am currently in Spain and my roaming is not working. A manual search for network shows (forbidden) networks.

Roaming is turned on. International call barring is off.

Can anyone help? Thanks

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GoodSamaritan
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Message 2 of 12
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Re: Roaming in spain

Hi,

 

  have you tried sending a text to 789922 with the word ALL. This will send you two setting texts back for you to install roaming settings.

Your phone should find a network automatically. If you still are having an issue i suggest you give VM a call. They can either forward the settings manually by email or talk  you through filling in the apn settings manually on the call.

I hope you get this sorted Its really frustrating I had the same issue last month.

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Forum Team
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Message 3 of 12
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Re: Roaming in spain

HI Charliesibs,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear that you're having problems using your phone whilst you're abroad in Spain. I can appreciate you're keen to get this resolved as soon as possible.

 

On your handset, you should have the SIM toolkit on your main screen. Can you click on that and select Roaming > Manual network > international. Once that's done, can you go back and do a manual network search.

 

Let me know if you manage to get connected?

 

Thanks

 

Melissa 

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Charliesibs
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Message 4 of 12
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Re: Roaming in spain

Hi 

Melissa, many thanks for your reply. 

I don't have the toolkit on the main part of my screen. It's there though in the system apps. But no way of opening it. :((

 

Kind regards

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Re: Roaming in spain

Oh no 😞 What happens when you click on it? Does it give any sort of error?

 

 

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Charliesibs
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Message 6 of 12
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Re: Roaming in spain

Hi Good Samaritan,

 

Many thanks for reply. 

 

No network connection so no luck with that one :((

 

Kind regards

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Charliesibs
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Message 7 of 12
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Re: Roaming in spain

Hi Melissa

 

It just gives me the clear data/ clear cache options.

 

Let me try attaching image

Screenshot_20190930-103315.png

 

Many thanks

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paulchambers061
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Message 8 of 12
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Re: Roaming in spain

What colour sim card do you have? Red or purple?

I have the purple card and the sim toolkit appears in my apps. Also the size of the app is much more than on your screenshot. Yours is a few kb, mine is 40mb.

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Charliesibs
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Message 9 of 12
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Re: Roaming in spain

Hi many thanks for reply. My sim is red in colour.

 

Many thanks

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Message 10 of 12
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Re: Roaming in spain

Thank you. It looks like you have one of our old SIM cards so we'll need to get this replaced as soon as you're back in the UK.

 

In regards to your roaming issue, can you please reboot the handset and run another manual network search. If you're not able to connect to any, can you please provide a screenshot of what's happening?

 

Thanks

 

Melissa 

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