Roaming in Spain

[Neil1066]

Hi

once again my wife and can hear nothing on sending and receiving calls when in Spain. This same thing happened as few months back and you tried to resolve it by adding roaming back onto our account.  

I can confirm data and text works just fine, we can make and receive calls but hear nothing and the caller doesn’t hear any voices when the call is answered. 

neil

[Ashleigh_C]

Hi there @Neil1066

Thank you so much for your post and welcome back to the forums. 

I'm so sorry to hear that you are facing this issue with your roaming on both devices! 

Can I ask if you are able to follow these steps depending on your handset to access SIM toolkit: 

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> Mobile Data -> SIM Applications
Select Roaming
Select Mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> Mobile Data -> SIM Applications
Select Roaming
Select Mode
Select Automatic mode - you are done, go back to Home screen

It is important that you set the SIM roaming app back to Automatic mode once in the UK or you will not be able to access service when you return.

Thank you. 

[Neil1066]

Thanks

this seem to have worked. 

many thanks

[Ashleigh_C]

That's great to hear! Thank you for letting me know.

Be sure to switch back when you are coming home.