on 06-05-2022 00:55
on 06-05-2022 10:26
Hi, russmclean,
Thank you for your post. I am sorry to hear you are having issues with your phone.
Have you rebooted your phone and manually selected a network?
Did you receive a text when you landed from us?
Zoie
on 06-05-2022 10:44
For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon (or Virgin)
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen
To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen
For iOS:
Sime Iphones this is found under Connections. I'm sure you will find it
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry
To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
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on 06-05-2022 10:48
Hiya thanks so much for taking the time to reply. No . I didn't receive a text from you. I've checked and double checked all my settings and they are all correct. I am not able to manually select any mobile network. It says that my sim.card cannot register in that network. I am struggling here. Never ever had this problem. Not even travelling to Morocco and Pakistan. I'm devastated because I need to keep in touch with work and family. Can you help me?
on 06-05-2022 11:24
Thanks for coming back to us @russmclean, I have refreshed your handset on our network, please can you turn your handset off and back on again, hopefully this will resolve your issues, if not, we can get this looked into further.
Regards,
Steven_L
on 06-05-2022 11:37
Thanks. Tried all that on arrival. It didn't work for me.
on 06-05-2022 11:39
Hi Stephen
I am using a Samsung Note 20 Ultra 5g.
on 06-05-2022 11:41
I have refreshed your profile on our system @russmclean, if you can try to connect to a network now, it should hopefully work for you.
Thanks
Steven_L
on 06-05-2022 18:08
Hiya Stephen so firstly thanks for trying to help. It is definitely a sim.card issue as the message says your simcard cannot be connected to any network. Tried five manually. All my settings are ok. My roaming is on in the app and on my phone but still no joy. Is there anything further you can do to help?
on 06-05-2022 18:42
Thank you russmclean.
Can you please confirm when roaming was activated and was this completed online?