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purplicious123
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Roaming calls not working

I've arrived in Switzerland and now I cannot make or receive calls.  I visit Switzerland twice every year and have never had an issue before.   Although this is a fairly new phone.

I've checked my roaming is on, my international call barring is off. 

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Forum Team
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Re: Roaming calls not working

HI Purplicious123, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues using the services in Switzerland, I can appreciate you're keen to know what's going on. 

As you mentioned it's a new phone, were you also given a new SIM card?

I'd love to know more and take a quick look at your account, therefore I'll pop you a personal message now and we'll take it from there. 

:) 

Emma_C - Forum Team
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