Roaming abroad - Signal bars but no network

[royli82]

In Germany.

I have signal bars however the phone isn't registering to a network. I have tried manually selecting a network (3 different ones) but it says "Unable to register".

[Hayley_S]

Hello @royli82,

Welcome, thanks for posting.

I am sorry for the issues with your mobile data, is it showing as active on your online account?

Many thanks,

[enlli]

Worth trying

SIM Toolkit

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
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