Roaming While In Spain

[Neil1066]

My wife and I are both with Virgin Mobile and are currently in Spain. For the two weeks since we’ve been here, our incoming calls have been silent, once they are answered and then disconnect. We have tried calling each other, they ring, are answered, silence then line goes disconnected after 15 seconds or so. 

[John_GS]

Hi Neil1066

Thanks for posting and welcome to the community.

Sorry about the phone roaming issue. Is this just affecting calls, or SMS/data affected too?

Best,

[Neil1066]

Just calls, data and texts are fine. 

[John_GS]

Thanks for coming back to me. Can you do a manual network search for me on the handset to see if this works?

Kind regards,

[Neil1066]

Hi. 

it’s with Movistar - who do you suggest we try using ?

 

[John_GS]

Try them all 🙂 Let me know how you get on. Best,

[Neil1066]

Ok so we both tried all, some just wouldn’t work but on YOIGO we could call each other but when I call my wife she can hear me but I can’t hear her, when she calls me, same result, she can her me but me not her. I’ve a iPhone 13 mini, hers is a iPhone SE 2021. 

[John_GS]

Thanks for coming back to me Neil1066. I shall now send you a PM as there are a few things we can try but I'll need to access the account.

Best,

[John_GS]

Hi @Neil1066

Thanks for joining me on PM. Just to update the thread, the issue was resolved by a reset of the roaming feature 🙂

Have a great time away.

Kind regards,

[Neil1066]

Hi team

we are back in Spain and not working again. 

neil