Roaming Help Needed

[Dodo2606]

Hi 

I arrived abroad yesterday and had no service so double checked my account and data roaming wasn’t on so I put on and it said can take 24 hours which it has now been and still nothing.

I have used a hot spot to post this but can not call virgin as no signal.

can anyone help

[MOD EDIT: Subject title changed for clarity]

[John_GS · Accepted solution]

Hi Dodo2606

Thanks for posting and welcome to the community. I am sorry to hear of the roaming issue. As it was activated outside the UK, there is a chance this may not work. Have you received a welcome SMS since last night? 

If not, what phone are you using please?

Best,

[Dodo2606]

Thank you for the reply, I have resolved the issue by changing apn to automatic?

Thanks

[Kain_W]

Thanks for the update Dodo2606,

I'm glad that is now sorted for you, if you do have anymore queries then be sure to pop back up again so we can advise further.

Take care,