Restricted website access when on mobile data

[migoe19]

Hi,

I’m unable to access my betting account website when on mobile data. I can only access when on Wi-Fi.

the below message pops up.

“Safari cannot open the page because
it could not establish a secure
connection to the server.”

[David_Bn]

Good Morning @migoe19, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear that accessing the betting website. Are all 18+ websites effected, or is it just one in particular?

This may be a case of 18+ content being disabled on your mobile account.

Kindest regards,

David_Bn

[migoe19]

Hi David,

all 18+ content is blocked. So yes , looking like 18+ has been disable on my account. 

do you access to my profile to prove my d.o.b to rectify 

thanks

[Gareth_L · Accepted solution]

Hello migoe19

It is just a matter of ticking an option from our side.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[migoe19]

No new messages in the purple envelope yet.

thanks

[Gareth_L]

Can you please check now migoe19

Gareth_L

[Gareth_L]

Hello migoe19,

Thanks for those details.

Glad to see we managed to fix the content issue.

If you need any more help, we are only a message away.

Gareth_L

[Jagnewk]

@Gareth_L I'm experiencing this same issue - “Safari cannot open the page because it could not establish a secure connection to the server.” or "ERR_SSL_PROTOCOL_ERROR" please help me get this sorted. 

[Vikki_M]

Hi Jagnewk

Thank you for your post and welcome back to our community.

I will send you a private message now so we can look into this for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.