Resent SMS of Network Settings

[jamesdoble]

Hello, can I please be resent the mobile network settings - my sim is white..

I am hoping this will improve my 4g speeds which are appalling 

[Alex_RM · Accepted solution]

Morning jamesdoble,

Thanks for posting 🙂

You can find help on the settings you need here

Alex_Rm

[jamesdoble]

Hello

Thanks for that. I have followed the steps and installed the profile.

Unfortunately i still get very poor reception in the office. My colleagues on EE/ Vodaphone etc get 4g with speeds 50mb+... whereas I am usually getting EDGE or 4g with speeds less than 1mb.

I am near the end of my contract so I will leave Virgin  unless I can get something sorted soonest.

Best,

James

[Steven_L]

Thanks for coming back to us jamesdoble, have you recently had a new sim card from us?

Is this issue happening in one particular area or various locations?

Kind Regards,

Steven_L

[enlli]

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@jamesdoble wrote:

Hello

Thanks for that. I have followed the steps and installed the profile.

Unfortunately i still get very poor reception in the office. My colleagues on EE/ Vodaphone etc get 4g with speeds 50mb+... whereas I am usually getting EDGE or 4g with speeds less than 1mb.

I am near the end of my contract so I will leave Virgin  unless I can get something sorted soonest.

Best,

James

---

You need to find out if you have any colleagues on O2 and what they get.

Virgin use O2 now

[jamesdoble]

i havent recent had a new sim. my sim is white

[Zach_R]

Hi @jamesdoble,

Are you experiencing problems with your mobile service wherever you go, or only when you're in the office?

If it's the latter, please head here and search for the post code of where you work. It'll then state if there are any issues with the mast(s) in that area.

Let us know how you get on.

Thanks,
 

[jamesdoble]

Thanks Zach but the performance is poor everywhere.

[Zach_R]

Hi @jamesdoble,

Thank you for clarifying. Can you confirm what model of handset you have for me? Is it possible for you to test the SIM card in another handset at all?

Thanks,
 

[jamesdoble]

normally Im using iphone 8. i have just tried the sim in an android samsung a30e. same problem - speedtest of 4G less than 1mb.

Conclusion - Service from virgin is the problem.

im in the middle of the city of london indoors, EC2R 6DA...

i think if we are struggle for signal here... there is not much hope elsewhere!

i would like to leave virgin without an early exit charge, is that possible pls?