Request new SIM card for faulty one

[oiseauanglais]

Hi 

The SIM card on my son's phone is no longer recognised, assume it is faulty as worked previously. We need a replacement and I cannot find anywhere on the site or online account to order a replacement.

How do I make this request?  

Many thanks for pointers

[Zoie_P]

HI there, 

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

[Zoie_P · Accepted solution]

Thanks for messaging with me oiseauanlais,

I have sent a replacement sim, please let us know if you have any more issues

Zoie

[Brucemadam]

I need a new sim card as I have changed my phone it seems impossible to request one on the Virgin web site

[Gareth_L]

Hello Brucemadam

Thanks for your post 
Sorry about to hear about the issue with your Sim card 
I can look into this with you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L