on 26-04-2022 16:47
Hi,
Can you please confirm if I can request an audio copy of a mobile phone conversation?
Many thanks,
Steve.
Answered! Go to Answer
on 26-04-2022 18:27
Phone calls between two mobiles go through basic encryption, there is no way they can be intercepted and decrypted except by special equipment plus it is illegal for phone companies to do that without police involvement.
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on 26-04-2022 17:42
Hi Vaughany75,
Thanks for posting and welcome to the community!
Can I ask whether you requesting a call with one of our representatives or others?
Thanks,
on 26-04-2022 17:53
Hi Kain,
Sorry I should've said. It is a call made from my partners Virgin mobile to another private mobile number, not the Virgin Team.
Thanks.
Steve.
on 26-04-2022 18:10
@Vaughany75 wrote:Hi Kain,
Sorry I should've said. It is a call made from my partners Virgin mobile to another private mobile number, not the Virgin Team.
Thanks.
Steve.
No recordings of personal phone calls are made
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on 26-04-2022 18:23
And it would be my partner making the request, not me.
on 26-04-2022 18:27
Phone calls between two mobiles go through basic encryption, there is no way they can be intercepted and decrypted except by special equipment plus it is illegal for phone companies to do that without police involvement.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 26-04-2022 18:30
Thanks for the response there,
As @enlli advised we wouldn't record any personal phone calls I'm afraid.
Cheers,