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sullerk
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Replacement sim

I have an issue with either my phone or sim that is saying on my device that no sim detected all of a sudden a day before my new upgraded plan. I was told I would need a new sim so a new sim was not sent out with the phone. I rang virgin yesterday and they said they will try send a replacement but I told me wouldn't receive it until next week after the weekend. They said I can pick it up from my local virgin store which I said yes. ...do I need I.D to go pick it up as they didn't tell me on the phone if I needed too?? I don't have any I.d so if yes is there another way?  

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sullerk
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Re: Replacement sim

I wouldn't need a new sim*

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Very Insightful Person
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Re: Replacement sim

If you have your account details along with your security questions the store should be able to help

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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sullerk
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Re: Replacement sim

Always fast to reply!! Really helpfu... Thank you

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