Menu
Reply
erkyboy
  • 3
  • 0
  • 0
Joining in
287 Views
Message 1 of 6
Flag for a moderator

Replacement sim not recognised

My replacement sim not recognised. Rang 789 on old sim and told that sim not registered and they would register it. Nothing further heard but when attempted to ring back message on phone read  “emergency calls only” Land line calls on the subject  advise to press one to receive text on what to do, As nether sim now work that is particularly unhelpful as a problem caused purely by their own dismal service. My phone is a Nokia 100 How is it possible to talk to a human as all outlet shops now closed 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 556
Forum Team
Forum Team
228 Views
Message 2 of 6
Flag for a moderator

Re: Replacement sim not recognised

Hi Erkyboy, 

Thanks for your post and welcome to our community. 

Very sorry that your new SIM isn't working, this isn't good. 

We can certainly have a closer look at this and see what's going on, it could be that the handset is not compatible in which case we can sort this out. 

I'll pop you a personal message now and grab some details. 

Emma_C - Forum Team
0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 556
Forum Team
Forum Team
219 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Replacement sim not recognised

Glad I could help Erkyboy, 

Let me know how you get on with the new phone 🙂

Emma_C - Forum Team
0 Kudos
Reply
erkyboy
  • 3
  • 0
  • 0
Joining in
196 Views
Message 4 of 6
Flag for a moderator

Re: Replacement sim not recognised

Just received Energiser e12  and inserted SIM card. SIM still not recognised. It’s a dual sim phone, do I need two sims or is that optional

0 Kudos
Reply
erkyboy
  • 3
  • 0
  • 0
Joining in
182 Views
Message 5 of 6
Flag for a moderator

Re: Replacement sim not recognised

Hi Emma, please ignore my last message. Phone is working ok. Message saying  inset  SIM refers to a second SiM I think. Working perfectly on one SIM. Is it possible to get a second SIM.? Thanks for your help and sorry for last message sincerely. Eryboy

0 Kudos
Reply
Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
178 Views
Message 6 of 6
Flag for a moderator

Re: Replacement sim not recognised

Hi erkyboy,

 

Thanks for letting us know that it's all since been resolved and the sim is working as it should. 

 

We wouldn't offer a second sim, as you only need one for your account.

 

The second sim slot is for any others that you may use.

 

Hope that helps.

 

Thanks

 

Melissa 

0 Kudos
Reply