on 09-01-2022 11:17
Hi, I've received a replacement sim as my son was having problems with texts , Now I can't get it to connect to the network,tried doing it manually and it says unable to connect to this network.
on 09-01-2022 14:28
Thank you. I do need to get some more sensitive information and so I will private message you to get this.
^Martin
on 09-01-2022 17:00
Thank you for chatting with me over Private Message. I'm glad this is all sorted for you now.
^Martin
on 09-01-2022 17:04
A special thanks too Martin_N , Calls texts and phone now working a treat. *****
on 09-01-2022 17:19
You're more than welcome.
^Martin
on 10-01-2022 15:45
Hi.
Glad to see you got your issue sorted. Could you advise what you did to get the sim working as I haven't managed to get mine to work.
on 10-01-2022 15:55
Hi Kully28,
Thank you for your post. I'm sorry to hear you're also having the same issue.
I can see you have been speaking with one of my colleagues and are awaiting their response.
The result fix was a network reset via the handset itself.
We would advise keeping all your posts on one thread. As you have discussed more with my colleague I would recommend staying on that thread.
^Martin
on 10-01-2022 15:59
Hi.
Thank you for your msg. I have not heard anything back via private message so was trying to see if I could fix it myself as it will be a week tomorrow that I have not been able to use my sim.
How do I do a network reset?