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Helzibob
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Message 1 of 7
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Replacement sim needed

Hi 

Can someone help me. My SIM card has stopped working and I'm wanting a new one but with my number on. I'm elderly with dementia and my daughter is helping me write this letter. I need my number on as it's what I've had for years and I can remember it.

Please help

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Forum Team
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Message 2 of 7
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Helpful Answer

Re: Replacement sim needed

Good Evening Helzibob,

 

I'd be happy to help you through this

 

Just look out for the purple envelope in the top right hand corner

 

David_Bn. 

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Helzibob
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Message 3 of 7
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Re: Replacement sim needed

Hi I've seen the purple envelope and it says you will help me? What do I do now?
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Forum Team
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Message 4 of 7
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Re: Replacement sim needed

Hi, if click on the purple envelope you should see  a PM from me in there.

 

I'll be able to discuss your account through our private messaging service and order you a new SIM card Smiley Happy

 

David_Bn

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Superuser
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Message 5 of 7
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Re: Replacement sim needed

If you click on the purple envelope you should open the message sent to you.

There are likely to be some questions to answer. I'm sure your daughter can help.

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Moderator
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Message 6 of 7
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Re: Replacement sim needed

Hi @Helzibob,

You seem to have posted your information on a public forum which I have removed to protect your privacy.

David_Bn has received your private message and will be back in touch as soon as possible.

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Helzibob
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Message 7 of 7
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Re: Replacement sim needed

Oh sorry
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