Replacement SIM

[masana]

I got a replacement SIM recently because I lost old one. Then, I can not make a call using a new SIM, although I can receive a call. Also, it is not connected to Internet. What is wrong with it ?

[Hayley_S]

Hello @masana,

Welcome to the community page, thanks for posting.

I am sorry about your Sim card.

It may need pushing through on our side, I will send you a private message so I can help you further. Please look out for a plum envelope at the top right of your page.

Many thanks,

[Hayley_S]

Hello @masana,

Thank you for talking to me in a private message.

I am glad we have got your Sim working again, if you need further help with your online account please let us know.

Many thanks,