on 28-04-2021 22:00
Need to have a replacement (New Style) SIM sent; unable to request Online /Phone
Can Mod / Customer service please reach out?
Thanks
Answered! Go to Answer
on 03-05-2021 10:19
Good morning @epewats
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have been having some issues getting a replacement sim.
As it has been a few days since your post, are you able to let me know if you have managed to sort the sim out? If not I can get it sorted from here.
Kind regards,
Zak_M
on 06-05-2021 17:18
Hello epewats
Let me take a look at this and get back to you asap
Gareth_L
on 29-04-2021 09:18
on 03-05-2021 10:19
Good morning @epewats
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have been having some issues getting a replacement sim.
As it has been a few days since your post, are you able to let me know if you have managed to sort the sim out? If not I can get it sorted from here.
Kind regards,
Zak_M
on 06-05-2021 02:53
I was Off Line for a few days - so No not yet resolved
Appreciate your assitance
Peter
on 06-05-2021 11:33
Hello epewats
I am more than happy to take a look getting this sim sent out
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 06-05-2021 17:18
Hello epewats
Let me take a look at this and get back to you asap
Gareth_L
on 03-10-2021 14:56
Hello there again Gareth,
My agent in UK - at address I sent you hasn't received the replacement SIM - We allowed extra long case of processing difficulties due to C-19 etc.
Could you help please
Thanks & Best
Peter
on 03-10-2021 15:51
Hi Peter,
I've sent you a private message to confirm your account details and resend the SIM if you haven't gotten it.
Cheers,
Corey C