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Thebigc
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Reordering sim

Dear VM Community, 

I needed to ask a question regarding the security around reordering a new sim card. I, like many people have been involved in data breaches in the past where personal data including mob numbers and addresses have been compromised, is the reordering a sim process secure via 789 and online?

Does it require the use of the memorable word? And does the sim have to be sent only to the registered home address?

Thanks

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Alex_RM
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Re: Reordering sim

Hi Thebigc,

 

Thanks for posting and welcome to our community 🙂

 

You would need to clear security when phoning yes, you would be asked for your memorable word, this would be different to any online passwords you may have.

 

You are also able to have the replacement SIM sent to an alternative address if needed.

 

Alex_Rm

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