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Beziboo48
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Refund of Airtime

Hi, I've just upgraded all my services to the Oomph bundle including my mobile. Question I have is how do i go about getting a refund of the money i paid in advance for airtime with my old contract. As i wont be using the credit on my account for at least 12 months. I would like it back. Can anybody assist me with this?

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Re: Refund of Airtime

Hi Beziboo48, 

Have you already been given a credit on your account for the change in package and it needs to be refunding?

 

The charges are usually pro rata on mobile so we'd have cleared this when we added the new package. 

Emma_C - Forum Team
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Beziboo48
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Re: Refund of Airtime

I have a contract phone and seperate airtime (30 days rolling sim). I always kept my airtime in credit. I have just upgraded to oomph sim as i still have my handset contract to pay off (3 months left). Thus my airtime balance was in credit by £9+. It has NOT been refunded to me.

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Re: Refund of Airtime

Hi Beziboo48, 

 

Thanks for confirming. 

 

I would love to look into this for you and have sent you a PM, please reply when you can Smiley Happy 

 

Many thanks,

 

Hetty_R
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