Refund not received

[Chilli16]

Hi I was told I would be sent a cheque for my remaining credit in November after pay as you go was cancelled. I still haven't received this, any chance you can investigate.

[Carley_S]

Hi @Chilli16

Welcome to the community!

Sorry to hear that you are still missing a credit refund on your pay as you go. I'll need to continue this conversation through private message so we can locate the account and take a look. Please look out of my PM in your inbox.