Refund not received

[Chilli16]

Hi I was told I would be sent a cheque for my remaining credit after pay as you go was cancelled. I still haven't received this, any chance you can investigate.

[Tom_W1]

Hi @Chilli16, thanks for your post although I'm sorry to hear you're chasing your cheque refund still.

Can you kindly advise the date you was told about this, as the cheques can take up to 21 working days to arrive?

Please let me know and I can happily look into this further.

Many thanks

[Chilli16]

Hi Tom 

It was November.

[Tom_W1]

Hi @Chilli16, thanks for your confirmation and sincere apologies.

I'm just going to pop you a PM to ask you to confirm some security questions, just so I can look into this further with you.

Please expect this PM to arrive shortly, and respond when you can!

Many thanks