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HowTho7
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Refund cheque

I rang virgin about my refund on my mouthpynplan do I decided to cancel it and they said it can be done so I rang them a week later saying why was the money taken out my account for the monthly plan when I cancelled it and they said it should be refunded within 7 days but still I haven’t received my refund and I don’t know what to do

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happywithmy350
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Re: Refund cheque

call them? just some blue sky thinking there.
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Re: Refund cheque

Hi there Howtho7, welcome to our forums.

 

Sorry to hear you have had an issue with this being delayed.

 

If you are able to send me a private message with the following details I will take a look at this for you:

 

  • Your mobile number
  • The full name on the account
  • Confirm if you are the account holder

Thanks

 

Nathan B

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