Refreshing sim data

[Robbo61]

I recently came to Virgin Mobile with a sim only. My phone keeps coming up refreshing sim data numerous times a day. Its been nearly a month and still doing it. Anyone have any ideas?

[Matthew_ML]

Hey Robbo61, thank you for reaching out and I am sorry to hear this is happening.

I can see you are in PM with my colleague about this issues, if you are still having some issues please do drop him another DM. Thanks 

[Ilyas_Y]

Thanks for speaking with us today @Robbo61 on the forums. 👋🏼

I'm sorry to hear that the issue still had not been resolved and you have decided to leave.
We understand that at the end of the day the decision is yours and you need to do what is best for you.
We hope to see you again one day.

Kind regards,
Ilyas.