on 12-03-2023 13:41
I have 2 Samsung mobiles and they both keep saying Refreshing Sim data which cuts of the wifi calling. Up until November last year both phones worked perfectly until we went to Australia. On our return we started getting this message. VM sent new sim cards but that did not solve the problem. I have tried all the suggested fixes but no success. Both phones seem to work fine away from home as far as I can tell. Have tried phone reset so I don't think it is a handset problem. Anybody got a solution?
on 13-03-2023 15:25
Hi there @nigeljohn88, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the SIM data you are having. 😞
May I ask if you put these SIM cards in different handsets - does the same issue still occur?
Let us know.
Kind regards,
Ilyas.
on 13-03-2023 16:06
on 13-03-2023 16:32
Thank you for the reply @nigeljohn88 on the forums.
Are you able to connect to the SIM network on the setting through the choice of "manual" instead of automatic and see if that helps?
Let us know.
Kind regards,
Ilyas.
on 13-03-2023 16:44
on 13-03-2023 17:55
Hi nigeljohn88,
We are sorry to hear you don't have a great Mobile signal there, have you tried switching Networks Mnually to see if there is a better connection available?
Regards
Paul.
on 13-03-2023 18:15
on 13-03-2023 18:35
Thanks you Nigel, has the Network always been the same or is this something which has happened recently, is the connection the same on both handset you have?
Regards
Paul.
on 14-03-2023 09:12
on 14-03-2023 11:44
Hi @nigeljohn88 👋,
Thank you so much for your reply, I am so sorry that the signal is so bad you are hanging out of a window, this is not what we would like to hear and hope it was safe, I can see you mentioned this has happened when you came back, do you know if any settings were changed your end? Did you receive a new sim at all? Does the WiFi calling work fine when connected to WiFi? Is this all areas or just at home you are noticing the drop in service?
Please keep us posted on this.
Zoie