on 29-05-2020 22:21
I received a new SIM at the beginning of May. Occasionally I get a message 'refreshing SIM data' when I'm using the internet (wifi). When this happens the internet session is interrupted and the page refreshed, which is inconvenient. Can you please advise on how I can stop this? Thanks
on 29-04-2021 15:02
Zach, I have
Taken my SIM out cleaned it and replaced
I cannot find how to 'refresh network settings' on my Samsung Galaxy A12
Did the manual network search etc - no difference
Changed to 2G and back - no difference
Steve
on 29-04-2021 15:13
Hi Zach
I first posted/joined this thread nearly a year ago, so understandably Im getting notifications that others are posting/joining, so thought I'd throw in my pennies worth.
In answer to your question about troubleshooting, you may find it beneficial to read through the thread as your Forum colleagues made suggestions (this would save people having to reiterate)
I had a new sim, tried the 'techy' fixes and had a private message from one of your colleagues who completely didn't understand the issue and went on frustratingly about billing (not relevant) I personally have no resolve and from the looks of the thread neither have others with the same complaint
I would be interested if this has ever been resolved for anyone on this thread.
on 29-04-2021 15:21
Hi @stephez,
Thank you for getting back to us so promptly on this.
I'm going to send you a private message in a few moments so that we can take a closer look at what's going on. Please respond to this at your earliest convenience and we can go from there.
Thanks,
on 29-04-2021 15:23
Hi @Angelique,
I am really sorry to hear that this issue seems to be ongoing for you.
Do you still have access to the private message that you've referred to? If so, please respond to that advising that the issue unfortunately remains and we can proceed from there.
Thanks,
on 29-04-2021 16:32
I have tried logging on to 2g and another network then back to original and Virgin (won't even log me on to Virgin) I have to set to automatic.
Tried a new SIM
Also tried a factory reset
on 30-04-2021 13:22
Hi kmknights,
Thanks for confirming that for us.
Can you try the SIM in another device to see if you get the same issue?
Pop back here and let us know how it goes.
Thanks,
on 30-04-2021 16:54
I have tried my SIM in my husbands phone and same isdue; my husbands SIM in my phone seemed to work
on 30-04-2021 17:31
Hello kmknights,
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 03-05-2021 09:46
Hello kmknights
Thanks for those details
I have arranged for a new Sim to be sent out
This should be with you by the end of the week
You just need to activate it in the next 31 days
Can you please let me know how you get on
Gareth_L
on 03-05-2021 09:55
Thanks Gareth, however I have already had a new SIM sent and it made no difference