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Recovering deactivated SIM

purpleprose
Joining in

Hi, I can see this question's been raised before on these boards, but I'm hoping for advice/assistance specific to my issue. 

I run a social club and we own a PAYG mobile on Virgin. Just discovered calls to it are not being connected and nor can I make calls.

I'd completely forgotten PAYG SIMs get deactivated after a period of non-use, and during lockdown we weren't using the phone for obvious reasons. 

I'm pretty desperate to know if there's any way at all I can retrieve this phone number as we've just printed up a load of posters for our next event which have the number on!

If anyone can help me at all with this I'd be super grateful!

1 REPLY 1

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @purpleprose,

We can look into this for you, but we cannot guarantee this will be possible.

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn