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pburgess000
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Receiving calls in Spain

In the last month I have moved to a Virgin sim card, from EE. Today I received several calls in Spain from the UK, where the caller was identified but when I answered I could hear nothing. The call seemed to be still active. I called back and there was no problem. 

Can anyone advise, please?

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Re: Receiving calls in Spain

Hi Pburgess000, 

Thanks for your post and welcome to our community. 

I'm sorry to hear you've had an issue hearing when answering a call, I can appreciate this is a little odd. 

Has it happened since your post? It could just be an issue with the network abroad but we'd be happy to feed this back if it's on going. 

Thanks 

Emma_C - Forum Team
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pburgess000
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Re: Receiving calls in Spain

Hi Emma, 

Not yet, though I haven't had any more calls. I will ask someone to call me to test. 

Thanks

Peter

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Re: Receiving calls in Spain

Yes, all incoming calls still ring in Spain, I can still see who it is from, they can hear me, apparently, but I can't hear them. 

Can anyone give any advice please?

Peter

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Re: Receiving calls in Spain

Hi there, thanks for your response.

 

Are you able to go through some diagnostics on the following link? virg.in/phonefix

 

Nathan B

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