on 06-03-2022 14:32
I have been charged for receiving premium rate text messages, which I haven't received, nor have I signed up for any!
I have searched for the number (44700044001) but haven't found anything. Can anyone help please?
Answered! Go to Answer
on 07-03-2022 11:57
The number is a none geographic number and as such finding out the originater is nigh impossible. A company called Orbit was mentioned as using 07000 numbers but I can't find anything about them
Go into your online account and set your spend above allowances to £0 and see it that stops the extra charges
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on 06-03-2022 14:43
Hi @PaulGreyhead,
Welcome back to our community forums and sorry to hear you are having issues with premium-rate text messages.
We want to do our best to help regarding this. The following link may best help you regarding this https://store.virginmedia.com/the-legal-stuff/our-policies.html.
Please let us know how you get on.
Thanks,
on 07-03-2022 11:42
No, that link doesn't help at all!
I'd like to know where the texts originated from, why I don't actually see them on my phone, and why I'm being charged for them!
on 07-03-2022 11:57
The number is a none geographic number and as such finding out the originater is nigh impossible. A company called Orbit was mentioned as using 07000 numbers but I can't find anything about them
Go into your online account and set your spend above allowances to £0 and see it that stops the extra charges
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 07-03-2022 14:14
Sorry to hear this Paul @PaulGreyhead.
Was the advice given by @enlli useful? If not, I can further look into this backend by sending a private message to you.
Please let me know how you want to proceed.
Thanks,
on 07-03-2022 14:35
Yes please, that would be great. Thank you.
on 07-03-2022 15:17
In this case, I have sent you a private message regarding this.
Please look out for the purple envelope and provide a response when you can,
Thanks,
on 11-03-2022 11:15
No problem at all @PaulGreyhead,
Glad to have helped with this. Please do not hesitate to contact us if you need any further help.
Thanks,