Receiving Calls Internationally

[am15558]

Hi, traveling in the U.S. When I receive an incoming call instead of being connected to the caller, I get a beep, beep, beep sound and the call disconnects. Any ideas what is happening and how to fix? Thanks.

[am15558]

Yes. Looked at all the websites. Still having same issue with incoming and outgoing calls.

[Paulina_Z]

Hi @am15558,

Thank you for confirming. 

Can you please let us know what phone model you're currently using? Is it an iPhone or an Android?

Let us know so we can help look into this issue further for you.

Thank you.

[am15558]

It is an iPhone X.  Appreciate your help.

[Paulina_Z]

Thank you for that @am15558,

As you're using an iPhone, follow these steps: Settings > Phone > SIM Applications > Roaming > Mode > Manual > International. If you're using a newer iOS it'll be under Mobile Data instead of phone. Once this has been done, you might need to reboot. Let us know if this works for you and if you're able to receive phone calls.

If this does not work, please try putting your SIM card into another handset if one is available, to see if the same issue happens.

Thank you.

[am15558]

Thanks. Will do and advise. Abbas

[Ilyas_Y]

Thanks for chatting with our team today.

I'm glad we were able to assist to the best of our ability.

As always - we're here if you need anything.

Take care and kind regards 🙂

[am15558]

Thanks for reply. Cap at £50 at the moment. Do want to have no cap at all. 

[John_GS]

Hi am15558

Thanks for coming back to us. Do you mean have an unlimited cap or cap at £0? 

best,

[am15558]

Cap is £50. 

[Vikki_M]

Hi @am15558, 

Apologies, I just wanted to clarify please, did the advise received in this thread resolve the issue for you?

Are you now able to receive phone calls?

Please pop back to us when you can.