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Received phone but no sim

Hello, 

I've had sim only contract but upgraded to phone and sim. I've received the phone 7 days ago but no sim. 

Can you let me know when it will be coming. 

thank you Rachael 

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Re: Received phone but no sim

You don't always get a new SIM when you upgrade. For most customers the only time you get a new SIM when you upgrade is if you still have an older red SIM.

If you've gone from SIM Only to a handset on the same number, you can use the same SIM and your new allowances will be applied to that SIM at your next refresh date.
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I work for Virgin Media - but all opinions posted here are my own
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Re: Received phone but no sim

That's great, thank you

Rachael 

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