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oxygen77
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Received new mobile from Virgin. Cannot make or received calls!

Was due for an update and got a new Samsung from Virgin a couple of weeks ago.

Internet works + I can receive & send emails but cannot make/receive calls.

Please can you sort this problem?

Thanks.

 

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Forum Team
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Re: Received new mobile from Virgin. Cannot make or received calls!

Hi oxygen77,

 

Thank you for your post. I'm sorry to hear about the issue you've had. 

 

Have you had any further luck with getting this sorted?

 

^Martin

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oxygen77
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Re: Received new mobile from Virgin. Cannot make or received calls!

Back in UK but still having a few issues. Need to speak to someone at Virgin.

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Forum Team (Retired) David_Pn
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Re: Received new mobile from Virgin. Cannot make or received calls!

Morning oxygen77

 

We are sorry to hear that you're still having some issues with your service. 

 

We'd really like to help you with this as much as possible on here.

 

Can you tell us a little bit more about the issues you've been having since you returned to the UK please?

 

Look forward to hearing back from you soon.

 

Thank you. 

David_Pn
Forum Team

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oxygen77
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Message 5 of 8
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Re: Received new mobile from Virgin. Cannot make or received calls!

Emails often take a very long time to download.

The blue bar at the top of the screen under 'search' sometimes keeps going across the screen from left to right for ages & I cannot read the email content.

PS - In/Out calls seem to be ok now though.

Thanks

B.

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Re: Received new mobile from Virgin. Cannot make or received calls!

Thank you for that information. 

 

Can I just confirm is this on both Mobile data & WiFi?

 

^Martin

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oxygen77
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Re: Received new mobile from Virgin. Cannot make or received calls!

Just email.

Sometimes the only way to read the content of an email message is to click on 'Reply', only then does the content appear (on the reply email).

B.

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Re: Received new mobile from Virgin. Cannot make or received calls!

Right I see. 

 

Can I just confirm is this on both Mobile data & WiFi?

 

^Martin

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