Received a letter from bpo collections when account cancelled

[davesmithson1]

Today I have received a letter from debt company bpo collections asking for £20.10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Please help

[Ashleigh_C]

Hi there @davesmithson1

Thank you so much for your post and welcome back to our community forums! 

I'm so sorry to hear that this has happened! I'd be happy to take a look into the closed account with you so we can see what has happened. 

I'll pop across a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.