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Recaptcha Error

Curtis56
Joining in

on ‎09-12-2021 11:58

I cannot login to my account. I'm getting a recaptcha error. Can this be corrected on your end.

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4 REPLIES 4

Kath_F
Forum Team
Forum Team

on ‎09-12-2021 12:18

Hi Curtis56, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having trouble logging in to your Mobile account. 

Are you trying to log in using the app or through the website? Does it give you a chance to complete the security or does the error come up right away?

Pop back and let us know. 

Thanks,

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Curtis56
Joining in
In response to Kath_F

on ‎17-12-2021 14:49

Logging in with my PC (website). I do not have an option to complete the security. I hit the login button and immediately get the error

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newapollo
Very Insightful Person
Very Insightful Person
In response to Curtis56

on ‎17-12-2021 14:52

Hi @Curtis56 

have you tried a different browser, or incognito mode in the browser?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Zak_M
Forum Team (Retired)
Forum Team (Retired)
In response to Curtis56

on ‎17-12-2021 15:44

Thanks for coming back to us @Curtis56, 

 

It would also be really good if you could clear your catch and cookies as well if you are using the same browser. 

 

Kind regards,

Zak_M

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