Poor mobile signal

[kiffy]

I’ve been having signal issues with both of my phones in the last week, really slow data speeds and dropped calls.

My download speeds have dropped from 80Mbps to 0.44Mbps and have constantly dropped calls - my phones are now pretty much unusable without WiFi!

I rang CS and found out my switch over from EE to Vodafone was completed in the last week so I’m putting it down to this - I’ve been sent 2 new SIM cards but fail to see how this will resolve the problem.

[Alex_RM]

Hi kiffy,

Thanks for posting, and sorry to hear you've been experiencing some issues with the signal.

Can you confirm if trying one of the new SIMS has improved things for you?

Alex_Rm

[kiffy]

Hi Alex,

I will let you know the outcome once I receive the new SIMS

Thanks

[Zach_R]

Hi @kiffy,

Thanks, be sure to keep us posted.

Cheers,
 

[kiffy]

Hey @Zach_R,

My new SIMS arrived today, I have put them in my phones and the call quality and data speeds are just as bad.

Looks like I’ll have to port my numbers to another provider.

[Ayisha_B]

I am really sorry to hear that the new SIMs have not made any difference and it would be a shame to see you leave us. 

Can I ask if you have this issue everywhere or is it in certain locations?

[kiffy]

Hi Ayisha,

The issue appears to be in certain locations, unfortunately where I spend most of my time. It’s pretty much unusable and I have to rely on WiFi.

It’s only be an issue since we’ve been moved over to Vodafone, despite what their coverage checker says we have a really poor signal.

[Ayisha_B]

We've just taken a look and the coverage in your home area looks good.

If it's just out and about in certain locations, I'm afraid we can not guarantee that all locations will have the best coverage. 

[kiffy]

Sorry my message wasn’t very clear. My issue is with the signal in my home area, which was fine before my swap over and is now no longer acceptable.

The coverage checker does say I should have a good signal but the reality is that it’s poor. 

[Ayisha_B]

So when you are away from home, do you find things improve?