on 14-01-2022 21:15
I’ve been having signal issues with both of my phones in the last week, really slow data speeds and dropped calls.
My download speeds have dropped from 80Mbps to 0.44Mbps and have constantly dropped calls - my phones are now pretty much unusable without WiFi!
I rang CS and found out my switch over from EE to Vodafone was completed in the last week so I’m putting it down to this - I’ve been sent 2 new SIM cards but fail to see how this will resolve the problem.
on 15-01-2022 08:27
Hi kiffy,
Thanks for posting, and sorry to hear you've been experiencing some issues with the signal.
Can you confirm if trying one of the new SIMS has improved things for you?
Alex_Rm
on 15-01-2022 22:02
Hi Alex,
I will let you know the outcome once I receive the new SIMS
Thanks
on 16-01-2022 09:36
Hi @kiffy,
Thanks, be sure to keep us posted.
Cheers,
on 18-01-2022 17:21
Hey @Zach_R,
My new SIMS arrived today, I have put them in my phones and the call quality and data speeds are just as bad.
Looks like I’ll have to port my numbers to another provider.
on 18-01-2022 18:10
I am really sorry to hear that the new SIMs have not made any difference and it would be a shame to see you leave us.
Can I ask if you have this issue everywhere or is it in certain locations?
on 18-01-2022 18:23
Hi Ayisha,
The issue appears to be in certain locations, unfortunately where I spend most of my time. It’s pretty much unusable and I have to rely on WiFi.
It’s only be an issue since we’ve been moved over to Vodafone, despite what their coverage checker says we have a really poor signal.
on 18-01-2022 18:37
We've just taken a look and the coverage in your home area looks good.
If it's just out and about in certain locations, I'm afraid we can not guarantee that all locations will have the best coverage.
on 18-01-2022 19:46
Sorry my message wasn’t very clear. My issue is with the signal in my home area, which was fine before my swap over and is now no longer acceptable.
The coverage checker does say I should have a good signal but the reality is that it’s poor.
on 18-01-2022 20:00
So when you are away from home, do you find things improve?