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Re: Issues receiving OTP text messages

phillstevens
On our wavelength

on ‎21-06-2022 09:36

For me so far it is just Virgin Mobile OTP that doesn’t come through. You don’t offer an alternate way to authorise so I’m very stuck. Can’t create my account so can’t make changes, can’t view my bills, can’t do anything. Just going to leave to be honest, it’s a bit of a joke. Crazy that so many people have issues yet you still deny it is happening and cannot fix your own network. Yet we still have to carry on paying. 

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎21-06-2022 09:46

Give them a chance....only been two years 😠

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

on ‎21-06-2022 10:11

Hi phillstevens

Thanks for coming back to me. As we've advised there's no issues around this we're aware of so I shall PM you now to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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