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beetle274
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Random emails downloading but not opening

We are experiencing a problem with our emails but only on our mobiles....Random emails will not open, some do some don't!...we have no problems with emails on our pc and ipad!

We both have Samsung Galaxy A5 mobiles...mine on Virgin the other on EE, however our email accounts are both with Virginmedia

Any ides anyone?

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Message 2 of 18
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Re: Random emails downloading but not opening

Hi beetle274,

Thanks for your post on the Community. I'm sorry to hear that you are experiencing an issue with opening your emails. Has this issue been resolved since your post?

 


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beetle274
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Message 3 of 18
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Re: Random emails downloading but not opening

No, not as yet.
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Forum Team
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Message 4 of 18
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Re: Random emails downloading but not opening

I'm sorry to hear that, 

 

Is there any specific emails that you are unable to open?

 

^Martin

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beetle274
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Message 5 of 18
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Re: Random emails downloading but not opening

No...totally random.

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Message 6 of 18
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Re: Random emails downloading but not opening

Right I see. 

 

Can you confirm if you have tried to remove the email address and re-add it?

 

^Martin

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beetle274
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Message 7 of 18
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Re: Random emails downloading but not opening

Yes have removed account and re-installed....this is happening to two phones in the household, one on Virgin the other on EE but both email accounts are Virginmedia

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Message 8 of 18
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Re: Random emails downloading but not opening

Would you be able to confirm what the EE handset is?

 

^Martin

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beetle274
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Message 9 of 18
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Re: Random emails downloading but not opening

Both handsets are identical....Galaxy A5 (2017)

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Message 10 of 18
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Re: Random emails downloading but not opening

Are those the only email accounts on the handsets? 

 

^Martin

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