I am having problems getting the phone to work via the usb cable / phone port. Wireless charging works perfectly but there's an issue with the device port. I got the phone from you, how do I go about getting it fixed? I assume it is still under warrenty as I only got in in April?
I have started the diagnostic tool. I've keyed in my IMEI number, it then asked me for the device colour from the drop down menu. I've selected the correct colour but the screen is not refreshing and moving on to the next question (s).