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Oana
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Proof of usage for insurance claim - last chance before complaint!

I lost my pay as you go phone and Virgin Mobile won’t blacklisting my phone as wasn’t brought from VM and even the proof of usage is not available for a pay as you go customer. I only need an email saying that this is not available. How can I have something like that please?

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Very Insightful Person
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Re: Proof of usage for insurance claim - last chance before complaint!

Virgin don't offer that. You can get a proof of purchase for directly purchased handsets if you need it for third party insurance

But there is no proof of usage statement available, as Virgin can't prove that the SIM was used in a specific third party handset, so can't give confirmation that the insurance company are looking for.

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I work for Virgin Media - but all opinions posted here are my own
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Oana
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Re: Proof of usage for insurance claim - last chance before complaint!

I found out that but I need an email saying that’s not possible so the insurance will make a 3way phone call.
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