I have a problem regarding the proof of purchase for a handset I got from Virgin. I filled in the proof of purchase form but all they have done is send me an email with details of the purchase, date, phone make and model, IMEI etc but this is not valid proof of purchase. My insurance company will not accept this as an email can be easily altered. I need this as a document like a pdf. Can anybody from Virgin please help.
I'm very sorry to hear you are having trouble with your proof of purchase. From what you have our post, we have already done everything we can for you with regards to this. The proof of purchase form is all we are able to send out to you, we aren't able to send this in any other format. The proof of purchase we have sent you should be adequate for your insurance company to accept.