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Gill4
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Proof of puchase

Please help, I have a Samsung S8 with a cracked screen, I have purchased insurance but need the proof of purchase, I have been sent it but my insurance company wants my name and address on it, despite phone callls chat and a complaint I still don’t have the relevant document for them to process the claim, where do I take this next. It’s been 6 weeks now

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Re: Proof of puchase

Hi Gill4, 

 

Thank you for taking the time to get in touch Smiley Happy 
 

Really sorry to hear you're having problems with the proof of purchase for your Samsung S8. 

 

Can you confirm whether you requested the proof of purchase to be sent via email or post? 

 

It might also be worth to sign into your online account and print a copy of a recent bill, as this will include your name and address, to forward on to your insurers. 

 

If you still need help with this please let us know and we will be more than happy to look into it for you Smiley Happy 

 

Look forward to hearing from you, 

Hetty_R
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Gill4
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Re: Proof of puchase

Hi. I asked for it to be sent by email. Also the bill is for usage charges not for the phone so my insurers won’t accept it

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Re: Proof of puchase

Thanks for confirming. 

 

I would love to get this resolved for you and have sent you a private message, please reply when you can Smiley Happy 

 

Thanks, 

 

Hetty_R
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