Both of my kids have a mobile SIM only plan with Virgin and have their phone devices insured by another company. My son has smashed the screen on his phone and can no longer access any data etc on the device. The insurance company are asking for a "Proof of Usage" document from Virgin before they will process the claim. I have been unable to find out how to get one of these documents for several weeks now and have spent literally hours on hold to Virgin through the call centre number to no avail. Is someone able to help me or steer me in the right direction please?