Recently, a Virgin message came up that it was important to get the new sim otherwise the old one would expire and we wouldn't be able to use the phone, i have two sims, one for me & my mother, the phones were purchased in Asda years ago, free network, we went with Virgin and have been with you ever since. When the new sims came and we put them in it said "network key" no codes worked so i phoned Virgin and was told i would have to get the phones unlocked for the new sims to work? I asked why when i've always been with Virgin, the advisor didn't know but though it was because Virgin were part of EE but were going there own way, so it might be locked on the EE network? To cut along story short, we ended the conversation and i phoned again, this time another advisor told me the same thing, when i kicked up, they said to just carry on using the old simm, because there was no actual deadline to stop it so it didn't matter ? Yet again appalled at the Virgin service, I haven't changed mine over, but i had to go and pay to get my mothers phone unlocked from virgin to take the new virgin sim?????? Was this just yet again rubbish info from advisors or has anyone else been told the same thing? Cheers
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Thanks for that, it's a disgusting way to treat customers though, I never locked in with EE I signed up with Virgin, so to have to go and pay to get a phone unlocked to work with the new sim is unacceptable, I've already gone somewhere else for my phone and will be cancelling.
I purchased the phones from Asda about 10yrs ago off the shelf, no contract, no network, chose to go with Virgin, I shouldn't then 10yrs later have to go and pay to get my phone unlocked from a virgin sim to take the new virgin Sim, it's out of order.