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timothyeee
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Problem with data roaming in France

hi virgin. i am currently in Paris. it seems the roaming service does not work at all. there was 4g for few seconds and then gone again and does not come up anymore. i tried to connect to the online.chat service but is unavailable. please give me.some help on this probably just need setting or activation from virgin.

thanks

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Forum Team
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Re: Problem with data roaming in France

Hi timothyeee

 

Welcome to our community forums and thank you for your post.

 

Sorry to hear that you're having difficulty using roaming services in Paris.

 

We may need to adjust some of the network settings on your account.

 

If you'd like us to take a look at this here for you pleases let us know. We can then send you a private message and we can take things from there.

 

Many thanks

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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timothyeee
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Re: Problem with data roaming in France

Yes please. Please check for me. I just called virgin mobile support and one of your staff said he has Activated my roaming service from inactive to active. Probably take 24 hours to get back on. Currently I am still waiting for the internet. Can you please check for me if everything’s alright and give me an update?

thanks 

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Re: Problem with data roaming in France

Thanks for getting back to us.

 

I'll send you a private message now and we can take things from there.

 

 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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