Problem ordering a new SIM :o/

[Chris102020]

Hi forum team 🙂
I've been on Virgin Mobile PAYG for many years. Two days ago, I received the following text message from VirginMedia:
[quote] Urgent: You must order a new SIM to keep your services. Visit virginmedia.com/orderasim or call us on 789. Your current SIM will stop working on 30th October. [/quote]
Crikey!
So off I went, to that web link, to order the new SIM. I entered my mobile number, then they sent me a text with a code that I entered, then they asked for the IMEI number of my handset, then my postcode and house number. The site was able to autocomplete my address. I'm then asked to click "confirm delivery details" and I get the following message:

Oops. something's gone wrong! Please try again in a few moments.

I have tried this many times. Tried at different times of the day. Tried it on two different computers, with different browsers. Tried deleting cookies, tried skipping the optional IMEI request stage . . . but I always get the same error message, at the same point.

I don't have an online account for Virgin Mobile, as it's just a PAYG SIM, and I've never needed customer care before. Although my SIM is over twenty years old, my handset is a relatively modern Nokia 215.
Please please (pretty please?) can I get sent one of these new elusive SIM cards?
Any help appreciated 🙂

[Chris102020]

I've just received the same text message again from VirginMedia, stating that I must order a new SIM to keep my services. I've just tried the online ordering again, and I'm still getting the same error message 😐

[Emily_G]

Thanks for the post Chris102020 and welcome to our community.

Have you been in touch to order your SIM since your post?

Let us know, Emily.

[Chris102020]

Hi Emily 🙂
I still need help ordering this SIM. I tried again yesterday, but still no joy 😐
If I don't manage to get this SIM by the end of the month, they're going to cut me off, after 21 years of faultless phone service.
Nooooooo! s'not fair, lol!

[Emma_C · Accepted solution]

I'm so sorry that this still hasn't been done for you and I can appreciate you don't want to lose the service. 

Please reply to the personal message now and I'll get a SIM sent right away.

Thanks 

[Emma_C]

Thanks for letting me help with this @Chris102020, 

Please let us know how things go with then new SIM 🙂 

[Chris102020]

Yaay!! It's arrived! 😀

The shiny new SIM card.

The one I thought was made out of unobtainium.

And . . . it worked! Whoo-Hoo!!

No having to change my mobile number 😨

I didn't even lose my contacts 🙂

Thanks again, Emma 🤗🤗🤗🤗

Aw, I like happy endings! 😊

[Beth_G]

Hey Chris102020,

I'm so pleased to hear that - we love happy endings too! 🙂

If you ever need anything else, please don't hesitate to get back in touch.

Have a great weekend.

Beth

[67bab]

Hi I need to order a new sim for my wife and for my uncle and it is impossible to get through to customer service. Could someone help please?

Cheers Brian

[Zoie_P]

Hi there 67bab,

thanks for your post and welcome to forums 🙂
Is this reordering sims or a new sales order?

Thanks

Zoie