Price increase

[Bobbyblueboy]

So Virgin have the opportunity to step up and show their customers just how much they mean to them when we are in a crisis as a whole with everything going on in the world today but no.... They up the price of the TV package and now the mobile phone yet again! Haven't you made quite enough millions this quarter?

Well done Virgin. Give yourselves a pat on the back you greedy gits. TV package goes up every year but not by a small increase, a significant one. Ridiculous and absolutely no need. Thank you for giving me the opportunity to leave.

[Kath_F]

Hi Bobbyblueboy, 

Thanks for your post and apologies to hear that you are unhappy. 

Changing prices is never an easy decision, but as service usage has increased over the last 24 months we have to continuously re-invest in our network. Doing so permits more people to enjoy our services and meet the demand to continuously deliver the fastest widely-available speeds in the UK.

If you get in touch with the team, they'll be happy to take a look at your billing and package to see what can be done to help. You can find and access all of our available contact options, including live chat, here. 

Thanks,